Shipping within New Zealand
- In New Zealand all items are sent via Courierpost Track & Trace, we use this method as we are able to properly package your goods for safe shipping, and we love the track and trace facility provided, so hopefully nothing goes astray :)
- Buy as much as you like, the shipping cost stays at a low flat rate of only $4.00 per order, no matter how much you buy.
- Same price for our rural customers.
- This price applies within New Zealand only.
International Shipping
Most orders are sent within 3 days of the order being received.
Approximate delivery times according to New Zealand Post:
Australian orders 3-5 days.
USA orders 5-7 days.
UK orders 7-10 days.
Europe and Ireland 7-10 days (some countries may be longer eg. France).
Canada 7 - 14 days.
(Please remember that near Christmas, all mail takes longer).
Please note we are subject to
international postal systems, but these times are a good guideline for you
to know when to expect your delivery. Please note that customs and country import taxes that are specific to your country are your responsibility - we've never actually had a customer have to pay any of these charges, but are aware that they do exist in some places.
Returns
Please note that almost all items on this website are personalised, and made especially for you. We cannot accept returns of personalised items unless there is fault with the item. We stand by the quality of our products, and will honour our obligations under the consumer guarantees act.
We really work hard to make your shopping a good experience, as we like super happy customers, so if there are any problems we want to solve them quickly and keep you a happy customer, so contact us right away. We're very friendly people!
